Privacy Policy

1. Who we are

NuGreatSkin is an independent reseller of genuine Nu Skin products, operated by the NuGreatSkin team.

• Trading name: NuGreatSkin
• Website: nugreatskin.com
• Email: Nugreatskin@gmail.com
• Australian business address: 2/2 Eden Park Drive, Macquarie Park, NSW 2113, Australia

2. What we collect

We only collect information needed to process orders, communicate with you, and improve your shopping experience:

• Order information: name, email, phone, billing and shipping address, payment confirmation, and items purchased.
• Account and communication: email address when you subscribe to our newsletter or contact us.
• Reviews: name, rating, review text, and product photos you voluntarily submit.
• Technical data: browser type, IP address, region preference, and cookies (see Cookies below).

3. How we use your information

• Process and deliver your orders.
• Send order confirmations, shipping updates, and receipts.
• Send marketing emails if you have subscribed (you can unsubscribe anytime).
• Respond to your questions and support requests.
• Prevent fraud and keep our site secure.
• Improve our website and understand what customers value.

4. Who we share data with

We do not sell your personal information. We only share data with the service providers we need to run the store:

• Stripe — payment processing. Card data is handled directly by Stripe; we do not store full payment card details.
• Our hosting and database provider — stores order and product data securely.
• Brevo — email delivery for newsletters, order confirmations, and marketing emails.
• Shipping carriers — receive your delivery address and contact phone to fulfil the shipment.

5. Cookies and tracking

We use cookies and similar technologies to keep your cart active, remember your region preference, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work as intended.

6. Data security

We use industry-standard security measures, including encrypted checkout (Stripe), secure hosting, and access controls. No system is completely secure, but we work to protect your information from unauthorised access, loss, or misuse.

7. Your rights

You can ask us to access, update, or delete your personal information by emailing us. We will respond to reasonable requests as required by applicable privacy law.

8. Retention

We keep order and customer records for as long as necessary to fulfil orders, comply with tax and accounting obligations, and resolve disputes. Marketing subscriptions are kept until you unsubscribe or we stop sending marketing emails.

9. International customers

We ship to Australia, New Zealand, the United States, the United Kingdom, Canada, and the Philippines. If you order from outside Australia, your data may be processed in Australia and in the countries where our service providers operate (including the United States).

10. Contact us

For privacy questions or to exercise your rights, email us at Nugreatskin@gmail.com.