Question 1

Are your products genuine Nu Skin?

Accepted Answer

Yes — every product we sell is 100% genuine Nu Skin, sourced through authorised channels and shipped in original sealed packaging.

Question 2

Where do you ship from?

Accepted Answer

Australian and New Zealand orders ship from our warehouse in Macquarie Park, NSW. US orders ship from Provo, Utah. Orders are packed within 1–2 business days.

Question 3

How much is shipping?

Accepted Answer

Complimentary shipping on Australian orders over $99. Standard AU $10.95, Express AU $14.95, NZ $19.95. US: Standard $4.99, Express $15, Premium $35–$45.

Question 4

What's your returns policy?

Accepted Answer

Unopened products can be returned within 30 days of delivery for a refund of 90% of the purchase price (a 10% restocking fee applies). Return shipping is at your cost.

Question 5

How do I pay?

Accepted Answer

Checkout is handled securely by Stripe. We accept all major credit and debit cards, plus Apple Pay and Google Pay where available.

Question 6

Do you ship internationally?

Accepted Answer

Yes — we ship to Australia, New Zealand, the United States, the United Kingdom, Canada and the Philippines, with local pricing in each region.

Question 7

How do I contact you?

Accepted Answer

Email Nugreatskin@gmail.com and we'll reply within one business day.

Frequently asked questions.